Refund policy

Last updated: 30 August 2026

Do you accept returns or exchanges?

For physical products that are made to order, we generally can’t accept returns or exchanges simply because you have changed your mind, selected the wrong size, or prefer a different colour.

Please take care when selecting your options before placing your order. If you have any questions before purchasing, please contact us at me@lisahart.co.uk or through lisahart.co.uk and we’ll be happy to help.

Digital products

Due to the nature of digital products, digital downloads are non-refundable once the product has been accessed or downloaded, except where required by law.

Damages, faults and incorrect orders

Please inspect your order as soon as it arrives. If your physical product is faulty, damaged, or you receive the wrong item, please contact us as soon as possible at me@lisahart.co.uk, including your order number and photographs of the issue where appropriate.

If there is a problem with your order, we will work with you to resolve it and may offer a replacement, repair or refund, as appropriate.

Your statutory rights

Nothing in this policy affects or limits your statutory rights under applicable consumer law.